Closing date: 25 February, 2024
Salary: £34,100 p/a
Hours: Full-time (37.5 hours/week)
Application deadline: Midnight, Sunday 25 February, 2024
Application deadline 25th February, 2024
We are looking for a talented person who will work closely with the delivery team to provide account management support for our Grant Management service.
Many of our groups are at the beginning of their journey to scale in impact or size. This role will involve supporting our groups through this journey, ensuring we understand their needs, finding practical solutions to support them to achieve their goals, ensuring contracts are delivered in line with agreements, supporting them with budgeting, and advising where financial decisions need to be made. You will also provide some clients with governance support and hold their processes. This role will be an integral part of the business, and your understanding of the service and what is important for our clients will support the growth of our business.
The role would suit someone who understands the intricacies of how change happens within grassroots, community groups, and social innovations, and the role governance and admin play in this messy interconnected world. You will have excellent attention to detail and will have confidence in holding spaces and conversations that support groups to move forward.
You will be reporting to the Partnerships Management Lead and must be ready for the messy, passionate, interconnected world that is social change.
Skills and experience
You will be a detail oriented person, proactive, very organised, an excellent communicator, have good time management, and be good at managing various tasks at the same time. You will be keen to make an impact in a small team and be hungry for searching out opportunities to develop yourself and the business. We are looking for someone who is happy working on their own initiative with energy, enthusiasm and good humour. The role involves customer facing work so you must be comfortable with working with groups of people from varied backgrounds along with your work colleagues, and comfortable prioritising urgent, last minute tasks.
Person specification includes:
- Demonstrable experience of working with clients or partners in a collaborative and flexible way. You must be able to build strong relationships with clients, and work with them to find practical solutions to emerging challenges.
- Experience of supporting or working at startups, early-stage ventures, or growing community groups.
- Experience of managing budgets
- Experience of managing contracts successfully to completion, and managing emerging risks
- Exceptional organisational skills
- An understanding of grant giving and granting processes
- Ability to facilitate meetings and group spaces
- An exceptional attention to detail
- Ability to make connections across various networks
- Ability to manage various tasks at the same time, and capable of managing time effectively
- Ability to manage competing priorities
- IT literate
- Experience of working within a team
We will give you full training on our internal systems and processes and other methodologies that will be relevant to your role.
Job duties and responsibilities
Account management (75%):
- Manage a portfolio of partner accounts, working directly with them to understand their needs and helping them to find solutions that help them to build out their capacity in ways that work for them. This will often require creative problem solving and working collaboratively with clients to respond to challenges as they come up.
- Monthly 1-1 meetings with clients to build relationships, discuss emerging needs, and track progress on contracts with funders.
- Liaise with funders on behalf of our partners when working through new contracts, through fund reporting, and any needs that arise during their grant period.
- Track grant budgets and support partners with fund management.
- Risk management of the contracts, ensuring budgets are not overspent and are in line with expected deliverables.
- Ensure partner’s contractual obligations are met.
- Nurture relationships to help build positive, long-term partnerships.
Support the strengthening of Grant Management service delivery (10%):
- Working closely with the Partnerships Management Lead, support with process improvements to ensure an efficient service is delivered. E.g.:
- Help develop the service as we grow, thinking about how we can adapt the model of delivery to fit our purpose.
- Help highlight perspectives from the partners and support with providing feedback on their experience and needs.
Support the SCA and SCN team (15%):
- Support internal activities and the development of the wider team that contribute to The Social Change Nest’s overall mission and strategy.
- Collaborate with the team and bring new ideas that work towards team success.
- Support in the delivery of SCN’s Grant Distribution service.
- Support the team in delivering SCN’s Process Hosting service, including:
- Coordinating and attending board meetings.
- Ensuring meeting minutes and actions are documented, circulated and signed off.
- Supporting partners with the recruitment and voting processes.
- Ensuring knowledge and ways of working are captured by the partner.
Terms and benefits
Terms: The role will be full-time (37.5 hours/week) permanent contract – we will consider well-structured JobShare applications. As we often work with volunteers, occasional evening and weekend work will be required and compensated through TOIL (time off in lieu). Occasional but limited UK or European travel will be required (by arrangement).
We are open to exploring flexible working arrangements and supporting you to meet commitments you may have.
Salary: £34,100 p/a
Location: You must be based inside the UK. We have an office in Kings Cross, London which London-based staff are in 2-3 times a week, but if you are based out of London you will be home based.
We hold quarterly all-staff strategy meetings and annual away days which you will be required to attend in person and we will cover the cost of your travel. You will be required to come together with the team occasionally and these travel costs will not be covered, we try our best to keep these to when only necessary.
Language skills & visa status: Candidates must be fluent in English. You must have the right to work in the UK independently, as we are unable to provide visa sponsorship.
Holiday: 22 days plus bank holidays. We close the office in the days between Christmas and New Years – this time is paid for all staff and is in addition to your annual leave entitlement.
Employer pension contribution: We offer a 3% employer pension contribution, that you will auto enrol for after 3 months of employment with SCN.
Additional Paid Time Off: We offer 2 days of paid voluntary time off, encouraging all staff to serve as trustees or any equivalent voluntary positions to contribute to their communities.
Health Assured Service: The health and wellbeing of our staff is very important to us. We offer all of our staff access to the Health Assured wellbeing service, which offers a 24 hour support line, structured counselling with external support, and a bank of online resources such as webinars and articles tailored towards health and wellbeing for both you and the members of your family, and access to some types of legal advice. You can see their website for details.
Start Date: ASAP
We strongly encourage applicants from a wide variety of backgrounds. We are committed to our staff representing the wide variety of backgrounds represented in the communities we work with. If you are concerned that you may not fit 100% of the job specification – please throw your hat in the ring. We never put formal education requirements on any role as we value lived experiences as highly as formal education and training qualifications.
We follow a blind recruitment process, which means that hiring managers for the role can only see your work history and answers to application questions when deciding to progress to the interview stage.
If you need any accessibility accommodations for this application please do not hesitate to contact us at firstname.lastname@example.org or by calling +44 7958 298 727 and we will be happy to provide you with those accommodations.
Please visit our main vacancies page for our equal opportunities statement.
Application instructions and timeline:
To apply please fill out this application form. Please note that CVs, cover letters, and/or copies of the question outline will not be considered. You can also view the questions and draft your answers here before submitting it through the Google Form. For a PDF of the job description to download, please click here.
Applications will close at: Midnight, 25th February 2024
We encourage you to apply as soon as possible as we may close applications early should we receive a high number of applications.
First round interviews will be held between 5th and 8th March
Second round interviews will held between 11th and 15th March
Application deadline 25th February, 2024